At Empire Restoration, we understand that property damage—whether from fire, water, mould, or other emergencies—can be stressful and uncertain. Our FAQ page is designed to provide clear, straightforward answers to the most common questions our residential, commercial, government, insurance, and strata clients ask. Whether you’re wondering how to start a restoration claim, how long the process will take, or what safety measures we follow, you’ll find reliable information right here.
We aim to make your experience with us as smooth and transparent as possible. These FAQs cover everything from service response times and pricing to specialised offerings like asbestos sampling and emergency makesafe services. If you need more detailed guidance, our team is always ready to help—just call us on 1300 211 411 for personal assistance.
What services does Empire Restoration provide?
We offer a full range of property restoration services including odour control, smoke & fire damage restoration, water damage restoration, asbestos sampling, emergency makesafe, mould removal, strip out & demolition, and support for strata and insurance clients.
Do you provide 24/7 emergency restoration services?
Yes, Empire Restoration provides 24/7 emergency response to minimise further property damage and ensure immediate safety measures are taken.
What areas do you service?
We service Sydney, Hunter, New England, Mid North Coast, Northern Rivers, South East Queensland, and Central West NSW.
How quickly can you respond to an emergency call?
Our team is on-call 24/7 and can typically be on-site within a few hours, depending on your location.
What is a makesafe service?
A makesafe service secures and stabilises a property after an incident, such as fire, storm, or vandalism, to prevent further damage and ensure safety.
How do you remove mould safely?
We follow strict mould remediation protocols that include containment, HEPA filtration, moisture control, and antimicrobial treatments to remove mould and prevent regrowth.
Is your team certified and insured?
Yes, all our technicians are fully trained, certified, and insured to perform restoration work in compliance with Australian standards.
Can you work with my insurance company?
Absolutely. We regularly work with insurance providers to ensure a seamless restoration process and assist with claim documentation.
What types of odours can you remove?
We effectively eliminate odours from smoke, mould, sewage, pets, water damage, and other sources using professional-grade deodorising equipment.
How long does water damage restoration take?
The duration depends on the severity of the damage, but we aim to complete water extraction, drying, and remediation within a few days.
What are the signs of mould in a property?
Common signs include musty smells, visible spores, respiratory issues, and water stains on walls or ceilings.
How do I know if I have asbestos?
If your property was built before the 1990s, there is a chance it contains asbestos. We provide safe asbestos sampling and lab testing.
What should I do after a fire at my property?
Call Empire Restoration immediately. We’ll assess the damage, secure the site, and begin fire and smoke restoration to return your property to a safe state.
Do you handle strata and multi-unit building restoration?
Yes, we work closely with strata companies and property managers to provide fast, reliable restoration services across all units.
What is involved in a strip out service?
Our strip out services involve removing non-structural components, like flooring, walls, and fixtures, in preparation for renovation or rebuilding.
Are your materials and equipment environmentally friendly?
We use eco-conscious methods and materials where possible, aiming to minimise environmental impact during restoration projects.
Can you remove smoke odours permanently?
Yes, using specialised thermal fogging and ozone treatments, we can neutralise smoke odours permanently.
Do you provide reports for insurance claims?
Yes, we provide detailed documentation and reports to support your insurance claims.
How do I request a service from Empire Restoration?
You can call us at 1300 211 411, or use our website contact form to request a free quote or emergency service.
Are your services available on weekends and holidays?
Yes, we are available 24/7, including weekends and public holidays, for all emergency restoration needs.
How soon should I act on water damage?
Immediately. Delaying water damage treatment can lead to mould growth and structural issues.
Do you provide demolition services?
Yes, we provide safe and efficient internal demolition services as part of strip out or full restoration projects.
Will there be a mess after restoration work?
We ensure thorough clean-up after all restoration projects, leaving your property safe and tidy.
What sets Empire Restoration apart from other companies?
We combine certified expertise, quick response, high-quality equipment, and a strong commitment to safety and customer satisfaction.
How do you ensure safety during restoration?
We follow strict OH&S guidelines, use proper PPE, and conduct risk assessments on every job.
Do you guarantee your work?
Yes, we offer a satisfaction guarantee and stand by the quality and durability of our services.
Can you handle large-scale commercial restoration?
Yes, we have the equipment and experience to handle large commercial and government restoration projects.
What causes persistent odours after water or fire damage?
Trapped moisture, soot, mould, and contaminated surfaces can all contribute to lingering odours. Our odour control process addresses these sources directly.
How do I prepare my property for restoration?
Clear access to the affected area is helpful. We’ll guide you through any other preparations when we confirm the job.
Do you provide post-restoration inspection?
Yes, we conduct a final inspection to ensure all work meets safety and quality standards before completion.
What payment options do you accept?
We accept a variety of payment methods and can also coordinate billing with your insurance provider when applicable.
Do I need to vacate my home during restoration?
It depends on the severity of the damage. In most cases, we’ll advise you after initial assessment whether temporary relocation is needed.
Are your methods compliant with Australian regulations?
Yes, all our procedures meet or exceed Australian building, health, and environmental regulations.
How do you detect hidden moisture after water damage?
We use thermal imaging cameras and moisture meters to detect and address hidden moisture to prevent mould growth.
Can you restore heritage or older buildings?
Yes, we have experience with sensitive restorations and take extra care with heritage-listed or older structures.
How do I contact you outside of business hours?
Simply call our 24/7 emergency lines: 1300 211 411. We’re always ready to respond.
Can I schedule a non-emergency consultation?
Absolutely. Just contact us to arrange a convenient time for an on-site assessment and quote.
Do you work with government agencies?
Yes, Empire Restoration has extensive experience providing services for government properties and public infrastructure.
How long have you been in business?
Empire Restoration began operations in 2025, and has quickly built a reputation for quality, reliability, and responsive restoration services across multiple sectors.
